--- title: "Online Orders in NeoPack" slug: "online-orders-in-neopack" description: "Learn how to download online orders into NeoPack for efficient processing and printing with Timestone Software's Internet Ordering System." updated: 2026-04-16T22:27:00Z published: 2026-04-16T22:27:00Z canonical: "help.timestone.com.au/online-orders-in-neopack" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.timestone.com.au/llms.txt > Use this file to discover all available pages before exploring further. # Online Orders in NeoPack When uploading a job to the Timestone Software Internet Ordering System (IOS), the user has a choice as to where orders for that job should be downloaded for processing and printing. 1. NeoPack (such orders are often referred to as ‘pre-orders’) 2. Fulfill ### Why download into NeoPack? Most commonly, a user will elect to have orders downloaded into NeoPack so they may be batch handled, printed, and delivered back to the school or league. They may also wish to handle these orders together with any Paper Orders for the job. ## Setting up orders to download into NeoPack Broadly speaking, three steps are required for orders to download into NeoPack. 1. Upload the job with the correct Order Processing option 2. Enter the IOS login credentials to enable NeoPack to connect to the site 3. Trigger the download of orders via the appropriate menu option ### Uploading the job For orders to download into NeoPack, the job must first be uploaded with the appropriate option. In tsIOS, the user should select **Download as pre-orders into NeoPack, PackBuilder, DataPost, etc** to inform the system that this job’s orders should be processed via NeoPack. ![Settings for processing orders, highlighting pre-order download options into specific systems.](https://cdn.document360.io/4c6b2b86-f0ee-419b-9aca-71ba574125e1/Images/Documentation/OnlineOrdersinNeoPack_2.png) Figure 1: The tsIOS General tab, with a job set to download orders into NeoPack. ### Connecting NeoPack to IOS Before downloading orders, the site’s IOS login credentials must be entered in the **File > Options** window, under the **Portal** tab. These are the same credentials used in the connect/log in windows of tsIOS and Fulfill, and when accessing the Control Panel and Service Module. ![Options menu displaying server, username, and password fields for configuration settings.](https://cdn.document360.io/4c6b2b86-f0ee-419b-9aca-71ba574125e1/Images/Documentation/OnlineOrdersinNeoPack_1.png) Figure 2: The Portal tab in the Options window ### Downloading Online Orders After the job has been uploaded, orders have been placed online, and the NeoPack portal connection has been established, the orders can be downloaded and processed in NeoPack. Online orders processed through NeoPack are automatically resolved into their products and added to Queue Mode. > Online Orders are always processed based on the Offer that was uploaded with the job at the time of purchase. Once an order has been placed, it cannot be reprocessed using a different offer. To Download Orders in Orders Mode, navigate to the **Orders> Download Online Orders** menu. ![Order details including customer names, package information, and digital order status.](https://cdn.document360.io/4c6b2b86-f0ee-419b-9aca-71ba574125e1/Images/Documentation/OnlineOrdersinNeoPack_3.png) Figure 3: Orders in NeoPack’s Orders Mode ### The Orders Mode window All orders, regardless of their origin, will display in Orders Mode. The source of the order can be identified by the icon next to the order date - A single arrow: online orders processed through NeoPack - A double arrow: online orders processed via Fulfill - A barcode: paper orders ****Further Reading: Digital Products in NeoPack**** Whereas digital products are most commonly the entity images, any product, such as composites, groups, memory mates, calendars, and bookmarks, may be offered as digital versions. [Digital Products in NeoPack](/v1/docs/digital-products-in-neopack) --- ### FAQ #### Where can online orders be downloaded? You can choose to download online orders into NeoPack or Fulfill. #### How do I download orders into NeoPack? To download online orders into NeoPack: 1) Upload the job with the correct Order Processing option: **Download as pre-orders into NeoPack, PackBuilder, DataPost, etc** 2) Ensure IOS login credentials are in NeoPack under the **Portal** tab in **File> Options** 3) Download orders via **Orders> Download Online Orders** in Orders Mode #### When I attempt to download orders, I get the error “invalid URL.” The Invalid URL error when attempting to download orders into NeoPack indicates that no IOS credentials were added under the **Portal** tab in **File> Options.** #### Can online orders be reprocessed using a different offer after they have been placed? No, once an order has been placed, it cannot be reprocessed using a different offer. #### I dont see an online order? I accidentally deleted an online order? If you do not see an online order in Neopack or it has been deleted accidentally, it can be redownloaded from the site's **Service Panel**. Simply find the desired order, click the key to open the order details. Under **Processing**, ensure that **Pre-order** is displayed for the order to download into NeoPack. Then select **Mark to ReDownload** from the **Status** dropdown. In Neopack, manually download orders via **Orders> Download Online Orders** in Orders Mode, and the Order will be redownloaded. Please note that any changes to customer-provided information in NeoPack will be reset to the original information entered at the time the order was placed. **Further Reading:** [**Re-downloading Online Orders**](/v1/docs/re-downloading-online-order) #### **Can I change orders from NeoPack so they go into Fulfill instead?** Yes, you can go to the **Service Panel**, find the order, and set it to redownload into Fulfill. Paper orders refer to orders that are not online orders from the Timestone Internet Ordering System (IOS). Paper orders are entered directly into the applications via a Package Code. This can be done by keyboard entry, scanning a barcode or by importing a text file. In the Timestone Internet Ordering System, IOS, order processing to where the orders will be downloaded. Processing as pre-orders means the orders are downloaded into Orders Mode of the apps. Alternatively, orders are downloaded into Fulfill. A utility provided with the Timestone Internet Ordering System (IOS) that is used to upload jobs An Offer is composed of one or more Packages. It is useful to think of an offer as an order sheet from which customers choose what they wish to order. "Here are the packages I offer you". ## Related - [Online Ordering - An Introduction](/online-ordering-an-introduction.md) - [An Introduction to Fulfill](/fulfill-1.md)