--- title: "Site Control Panel" slug: "site-control-panel" description: "Manage your website with the Control Panel: create snippets, popups, conditions, coupons, and messages to enhance user experience and streamline orders." tags: ["Control Panel", "Snippets", "Coupons", "Conditions", "Topics"] updated: 2025-08-20T23:55:22Z published: 2025-08-20T23:55:22Z canonical: "help.timestone.com.au/site-control-panel" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.timestone.com.au/llms.txt > Use this file to discover all available pages before exploring further. # Site Control Panel The Control Panel allows the user to create several objects directly on their website. These include: **Snippets and Popups** - to display information and graphics on the site **Topics** - used in the Help menu **Conditions** - powerful logic to control the behaviour of packages, pricing and more **Coupons** - codes used at checkout to reduce the order total **Messages** - optional emails sent to customers after purchase ## To access the Control Panel To gain access to the Control Panel: 1. Open a web browser window and navigate to https://{yoursite}/control-panel 2. Log in using your provided username and password ![Login panel displaying username and password fields with a login button.](https://cdn.document360.io/4c6b2b86-f0ee-419b-9aca-71ba574125e1/Images/Documentation/IOS_CrtlPanel_Login.png) Figure 1: The control panel login page > [!NOTE] > NOTE > > The credentials are provided by the Timestone support staff, and are the same username and password used when connecting tsIOS and Fulfill. ## The objects The Control Panel objects are listed on the left. Selecting an object displays information relevant to that object in the main window. ![Control panel displaying defined conditions with keys, codes, and descriptions listed.](https://cdn.document360.io/4c6b2b86-f0ee-419b-9aca-71ba574125e1/Images/Documentation/IOS_CtrlPanel_DefinedConditions.png) Figure 2: The **Conditions** page showing a list of created conditions To create a new element, click the **+ New** button below the table, or to manage an existing element, click on the desired element’s key to display the creation page. SnippetsPopupsTopicsMessagesConditionsCoupons The Coupons feature allows users to create custom coupons for online discounts. Users can define coupon codes that offer fixed or percentage discounts, set expiration dates, and establish minimum spending requirements. ![Control panel displaying coupon codes, expiration dates, and usage details for discounts.](https://cdn.document360.io/4c6b2b86-f0ee-419b-9aca-71ba574125e1/Images/Documentation/IOS_CtrlPanel_Coupons1.png) Figure 11: The coupon management tab > [!NOTE] > NOTE > > A notable feature is the ability to create 100% discount codes, which bypass payment, typically for internal use. ****Further Reading: Coupons in IOS**** The Timestone Internet Ordering System (IOS) includes the ability to generate custom 'coupons' that can be used online to discount an order. [Coupons in IOS](/v1/docs/coupons-in-ios) Snippets are used to add text or graphics to a specific area of a site. Created and managed on the Snippets tab, the user can choose to display graphics or add context or instructions at a specific point on the website. ![Creating a snippet with variable data and a condition.](https://cdn.document360.io/4c6b2b86-f0ee-419b-9aca-71ba574125e1/Images/Documentation/ControlPanel_Snippet1.png) Figure 3: The snippet creation page Snippets can be made conditional and can include variable text as shown in the example above and below. ![A snippet displayed with Identify Ordering.](https://cdn.document360.io/4c6b2b86-f0ee-419b-9aca-71ba574125e1/Images/Documentation/ControlPanel_Snippet1a.png) Figure 4: A snippet with variable text and a condition **Further Reading: Snippets** A powerful feature of snippets is the ability to display variable data through the use of @codes. [@codes in Snippets and Popups](/v1/docs/codes-in-snippets-and-popups) This tab allows the user to create conditions that apply to offers or products when certain conditions are met. These can be used to prompt Special Packages to appear or to trigger special prices. ![Condition settings for a digital offer with cart value range specified.](https://cdn.document360.io/4c6b2b86-f0ee-419b-9aca-71ba574125e1/Images/Documentation/IOS_CtrlPanel_Condition.png) Figure 10: The Condition creation page Conditions are a highly customizable and important area of the IOS system. Conditions can be created for items, price lists, site elements (snippets, popups, etc). Conditions can have one of four “If” options (all, any, only one, none), and each phrase can be positive or negative, leading to hundreds of combinations. There are 7 main categories: - Session - Shoot - Offer - Job - Package - Other - Condition - reference another created condition Each of these sections has secondary and tertiary options that then prompt specific prompts to allow for extreme detail when creating a condition. ****Further Reading: Conditions Use cases**** A very powerful feature of the Timestone Software Internet Ordering System is the ability to create conditional price lists where the prices of Packages in an Offer are reduced depending on conditions the user has defined. [Conditional Price Lists](/v1/docs/conditional-price-lists) Other examples of Conditions can be found on the Timestone Software YouTube Channel in the Conditions playlist [Conditions in IOS - Case Studies](https://www.youtube.com/playlist?list=PL_X_drs-nNQzfLobsmUbvqNPh6vVFaR5k) The Messages tab allows the user to send out their own automated emails in addition to a receipt when certain conditions are met. ![Message template for thanking customers after completing their order successfully.](https://cdn.document360.io/4c6b2b86-f0ee-419b-9aca-71ba574125e1/Images/Documentation/IOS_CtrlPanel_Messages.png) Figure 9: The message creation page The message can be triggered in one of 3 places: - After an order is complete - After payment is received The messages can be sent with a delay from 0+ in minutes, hours, days, months, or years. The Topics section adds items to the **Help** dropdown. ![Help menu displaying FAQ, Ordering Instructions, and Terms and Conditions options.](https://cdn.document360.io/4c6b2b86-f0ee-419b-9aca-71ba574125e1/Images/Documentation/IOS_CtrlPanel_Topics_1.png) Figure 7: The “Help” topics Dropdown When selected, the topic will display as a popup over the top of whatever page the customer is currently on. ![Creation page and site view for order instructions with relevant fields and options.](https://cdn.document360.io/4c6b2b86-f0ee-419b-9aca-71ba574125e1/Images/Documentation/IOS_CtrlPanel_Topics3.png) Figure 8: The topic creation page and a topic on the site Similar to Snippets, Popups can display graphics and both fixed and variable data. They can also be conditional. Popups appear above the page they are displayed on and must be dismissed before the customer can continue interacting with the site. ![Popup creation page and site view displaying user instructions and information fields.](https://cdn.document360.io/4c6b2b86-f0ee-419b-9aca-71ba574125e1/Images/Documentation/IOS_CtrlPanel_Popup3.png) Figure 5: The popup creation screen and a live popup --- ### FAQ #### I’m not seeing the changes made to a snippet or a popup on the site? Try clearing your cookies/cache in your browser to release the previously stored information. Note depending on the nature of the change, it may not be visible until the site recycles overnight. #### How can I stop parents ordering in the wrong school when pre-ordering with Identify? Consider adding a snippet or popup with variable data showing the school name and warning the parent not to continue ordering if their child does not attend this school. A utility provided with the Timestone Internet Ordering System (IOS) that is used to upload jobs Packages are defined in an Offer and comprise one or more Products. Packages are the basis of all ordering methods. When customers place an order, when they buy something, they are ordering a package even if that package only contains a single product. An Offer is composed of one or more Packages. It is useful to think of an offer as an order sheet from which customers choose what they wish to order. "Here are the packages I offer you". ## Related - [Coupons in IOS](/coupons-in-ios.md) - [@codes in snippets and popups](/codes-in-snippets-and-popups.md)