Below is a series of webinars on the features of Timestone Software. This series, which ran from 2018 - 2023, may contain some out-of-date information as it was created in version 4.09, but can still be a valuable resource for the current version of Timestone Software.
To jump to a specific webinar, choose from the topics below:
tsPortal Update - Introducing Instant Find
Originally Streamed April 4th, 2023.
A new tsPortal is available. This webinar goes through what's new.
02:00 - Instant Find
07:40 - IOS link in Subjects Mode
11:38 - Job Summary Report and Folder list in Jobs Mode
16:35 - Closed orders in Orders Mode
17:30 - Checkout notes display in Orders Mode
19:00 - Preview images when modifying order or adding Customer Service Package
24:00 - Seasons Mode
Key Topics
tsPortal
Building a List of Family Members in Identify Ordering
Originally Streamed February 27th, 2023.
This webinar was prerecorded to introduce a new feature in IOS when Identify Ordering for Families, allowing the customer to build a list of the family members and include the members’ home folders. This information is used wherever the Family is then displayed, including emails and reports.
Key Topics
Online Ordering, Identify Ordering, tsIOS, Family Ordering, Identifying Families,
The Money Left on the Table!
Originally Streamed January 13th, 2022.
A new system to automatically email the people who visit your site but don't order. Other topics covered in this webinar:
1:18 Order Headers
36:15 Follow-up emails
1:04:22 Summary
1:07:51 Customer Logins
1:16:43 Mark an order as abandoned
1:18:28 Unsubscribe Link
Key Topics
Fulfill, NeoPack, tsIOS, Order Headers, Automated Emails, Site Service Panel
Deferred Payment in IOS
Originally Streamed October 3rd, 2021.
This webinar introduces deferred payments in IOS, a new flexible way to offer “Pay Later“ options
0:00 ts Portal Update
2:45 Subject List Report
6:16 Translatable String
13:24 Set Up Fees
35:29 Payment Deferral
39:28 Pay by Direct Deposit
54:52 Send Payment Email
Key Topics
tsPortal, tsIOS, Reports, Service Panel, Online Ordering, Customer Payment Options
tsPortal Update
Originally Streamed October 3rd, 2021.
Introducing a new tsPortal includes some great features for customer service.
3:08 Refresh window
4:17 Preferences
4:24 Format for printed reports
17:09 Reports
19:49 Subject Headers
35:44 Change billing and delivery details
37:45 Workflow
1:04:10 Edit Product
1:05:39 Change an Item Image or Background
1:35:39 Add a Customer Service Package
Key Topics
tsPortal
Conditions and More
Originally Streamed August 15th, 2021.
This Webinar covers powerful features, including automatic job pausing through data, targeted free or discounted packages, free postage without a coupon code, a new way to handle digital orders, and the ability to show both individual and family images in one session key.
Key Topics
tsIOS, Conditions, Online Ordering, NeoPack, Families, Folders, Coupons
New IOS Conditions, Using Variable Data in Snippets
Originally Streamed Aug 15th, 2021.
What are conditions? Implementing conditional delivery options and using @codes in snippets
Key Topics
tsIOS, Snippets, Site Control Panel, Conditions, Delivery Options, Online Ordering
Virtual Groups Heights
Originally Streamed April 29th, 2019.
A challenge with producing Virtual Groups where subject heights appear realistic can be overcome either in photography or with Timestone's NeoComposite software. Learn how to achieve correct heights in Virtual Groups without sacrificing speed and automation
Key Topics
NeoComposite, Virtual Groups
tsAdmin Seasons and Paths
Originally Streamed April 4th, 2019.
Best Practices for setting up image and template paths with respect to Seasons, Workspaces, and Accounts.
Key Topics
tsAdmin, Template Paths, Seasons, Workspaces, Accounts, Template Report
IOS 3.0
Originally Streamed March 6th, 2019.
A first look at the new Internet Ordering System - IOS 3.0
2:05 User Interface
4:22 First Impressions
10:30 Customized Button
17:49 Premium Package
18:02 Calendar
20:37 Ordering Page
24:08 Control Panel
28:29 Change the Delivery Address & the Orders Tab
30:41 Topics
36:46 Help Menu
38:07 Snippets
41:51 Using Snippets with Conditions
43:21 Conditions
44:54 Messages
56:56 Job Conditions
1:05:44 Retouching
Key Topics
tsIOS, Online Ordering
QR Codes
Originally Streamed February 24th, 2019
This Webinar goes over QR codes and their uses in Timestone Software
00:40 What are they and how do we use them
04:05 The workflow
11:05 A shoot card template
16:10 Importing the images - the relevant options
23:45 Using QR codes with folders
27:50 Other uses - IOS hyperlink in a QR
31:10 Using QR codes in CapturePost
Key Topics
QR Codes, NeoPack, Shoot Card, Data Cards, Camera Cards, Image Mode, Capture Post, Template Designer
Package Templates
Originally Streamed February 6th, 2019.
Package templates in IOS 2.0 and Design tips
02:05 What are Package Templates?
07:30 How to make one
21:17 Some more design tips
26:05 Other uses of Package Templates
30:30 Setting poses and more with a text file
35:40 'Build Your Own' or 'Design Your Own' custom packages with Package Templates
48:30 Questions and answers
Key Topics
IOS, Package Templates, NeoPack, Customer Versions, Template Designer,
Text Files
Originally Streamed December 20th, 2018.
Importing Data, Poses, images, and more via a text file
02:45 Text file basics
08:15 Importing a basic text file
20:50 Matching images while importing a text file
26:05 Importing images with a text file
30:05 Setting poses and more with a text file
36:10 Importing order information
48:40 Replacing and updating data with a text file
55:15 Exporting a text file
58:25 Questions and answers
Key Topics
NeoPack, Data, Details Mode, Importing and Matching Images via Text File, Assigning Poses
tsPortal
Originally Streamed December 7th, 2018.
The new tsPortal has some significant new features:
00:59 - Connection and refreshing
08:49 - Calculate totals
12:57 - Reports
17:09 - Sending emails
25:30 - Orders
31:53 - Tasks
36:30 - Questions
Key Topics
tsPortal