--- title: "Assigning families to a folder" slug: "assigning-families-to-a-folder" description: "Learn how to assign families to folders in NeoPack, ensuring proper sorting in the print queue and enhancing order management efficiency." updated: 2025-05-28T17:31:55Z published: 2025-05-28T17:31:55Z canonical: "help.timestone.com.au/assigning-families-to-a-folder" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.timestone.com.au/llms.txt > Use this file to discover all available pages before exploring further. # Assigning families to a folder In a similar way to subjects, families too can be assigned to a folder. This is primarily done to determine where the family products will appear in the NeoPack print queue. ****Further reading: How families are sorted in the queue**** Where family products sort in the NeoPack print queue depends on what other criteria applies to the family. - If a responsible subject has been set, the family products sort with the responsible subject - With no responsible subject, the families sort with a specific folder if one has been assigned - In the absence of both a responsible subject and an assigned folder, family products appear at the end of the queue [How families are sorted in the queue](/v1/docs/how-families-are-sorted-in-the-queue) Families can be assigned to a folder in one of two ways: 1. Copying the family to a folder in Details Mode 2. When ordering for and creating a family with Identify Ordering ### Copy a family to a folder Families can copied to a folder in Details Mode. Unlike subjects, families can only be assigned to a single folder. 1. In the Details Mode main window page, click the Families tab 2. In the folder tree on the left click All to display all the families 3. Click and hold a family in the main windows pane and drag it to the desired folder 4. The family will now be assigned to the folder and the folder name will be displayed ![Assigning the Sims family to to folder 9C](https://cdn.document360.io/4c6b2b86-f0ee-419b-9aca-71ba574125e1/Images/Documentation/AssigningFamiliestoFolders1.png) Figure 1: Assigning the Sims family to folder 9C To remove a family from the assigned folder or move it to a different folder. 1. Select the Families tab in the main window 2. Select the folder the family has been assigned to 3. Delete it from this folder or move it to another folder ### Creating families with Identify Ordering Often, families are not created in Details Mode but are instead created automatically when identifying orders downloaded from the Timestone Software Internet Ordering System (IOS). Furthermore, it is possible to prompt the online customer to select a 'folder' for the family at the time of ordering. In Orders Mode, when the orders are downloaded and identified the family is created and automatically copied to the folder selected by the customer. ![Prompting the online customer to select a folder for the family.](https://cdn.document360.io/4c6b2b86-f0ee-419b-9aca-71ba574125e1/Images/Documentation/AssigningFamiliestoFolders3.png) Figure 2: Prompting the online customer to select a folder for the family Prompting a customer to select a folder for the family as shown above is an option set in tsIOS when uploading and refreshing the job 1. In tsIOS select the job and select the Job keys & Identify object 2. Under the Identify Family Folders section check the Prompt for folder, Folder is required and Select from list options 3. Upload or refresh the job in the usual way ![Setting the options to prompt the customer to select a folder for the family.](https://cdn.document360.io/4c6b2b86-f0ee-419b-9aca-71ba574125e1/Images/Documentation/AssigningFamiliestoFolders2.png) Figure 3: Setting options to prompt the customer to select a folder for the family. > [!NOTE] > Recommended > > Although optional, it is strongly advised to check the **Select from lis**t option as shown above. This ensures the folder name is exactly as it appears in Details Mode and prevents the customer from entering a folder (class) that does not even exist. --- ### FAQ #### What is the purpose of assigning families to a folder in NeoPack? Assigning families to a folder helps determine where the family products will appear in the NeoPack print queue. #### How are family products sorted in the NeoPack print queue? Family products are sorted based on whether a responsible subject is set, if a specific folder is assigned, or if neither is available, they appear at the end of the queue. #### Can families be assigned to multiple folders? No, families can only be assigned to a single folder. #### What are the two ways to assign a family to a folder? Families can be assigned to a folder by copying the family to a folder in Details Mode or by creating a family with Identify Ordering. #### Is it possible to prompt customers to select a folder for their family during ordering? Yes, with Identify Ordering. it is possible to prompt customers to select a folder for the family. #### What should be checked in tsIOS to ensure the folder name is correct? It is recommended to check the **Select from list** option to ensure the folder name matches exactly as it appears in Details Mode. A utility provided with the Timestone Internet Ordering System (IOS) that is used to upload jobs ## Related - [How families are sorted in the queue](/how-families-are-sorted-in-the-queue.md)