---
title: "How families are sorted in the queue"
slug: "how-families-are-sorted-in-the-queue"
description: "Learn how family products are sorted in the NeoPack print queue based on responsible subjects and assigned folders for efficient organization."
updated: 2025-11-12T19:51:06Z
published: 2025-11-12T19:51:06Z
canonical: "help.timestone.com.au/how-families-are-sorted-in-the-queue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.timestone.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# How families are sorted in the queue

Where family products sort in the NeoPack print queue depends on what other criteria applies to the family. In brief:

- If a responsible subject has been set, the family products sort with the responsible subject
- With no responsible subject, the families sort with a specific folder if one has been assigned
- In the absence of both a responsible subject and an assigned folder, family products appear at the end of the queue

## Default sorting

In the absence of a responsible subject and when a specific folder has not been assigned to a family, family products appear in alphabetical order at the end of the NeoPack queue.

## Setting a family to a folder

Families can be assigned to a folder.

This can either be done online, when ordering for the family in Identify Ordering, or in Details Mode by dragging the family to a folder.

****Further reading: Assigning families to a folder****

Families can be assigned to a folder in one of two ways:

1. Copying the family to a folder in Details Mode
2. When ordering for and creating a family with Identify Ordering

[Assigning families to a folder](/v1/docs/assigning-families-to-a-folder)

If a folder has been assigned to the family, the family products will sort with that folder unless a responsible family member has also been set as per below.

## When a responsible subject is assigned

When a subject in a family is set as the responsible subject, the family products will always sort with that subject, even if a folder has been set for the family.

#### Setting the responsible family member

1. Copy subjects into the family if they are not already present
2. Select the subject to be marked as responsible
3. From the menu, select **Families>Set responsible for family,** or use the **CTRL+M** keyboard shortcut

![Menu options for managing family records in a software application interface.](https://cdn.document360.io/4c6b2b86-f0ee-419b-9aca-71ba574125e1/Images/Documentation/AssigningResponsibleFamily.png)

Figure 1: Setting a subject as the responsible family member

---

### FAQ

#### How are family products sorted in the NeoPack print queue?

Family products are sorted based on whether a responsible subject is set, if a specific folder is assigned, or if neither is present, in which case they appear at the end of the queue.

#### What happens if no responsible subject or folder is assigned to a family?

If neither a responsible subject nor a folder is assigned, family products will appear in alphabetical order at the end of the NeoPack queue.

#### Can families be assigned to a folder?

Yes, families can be assigned to a folder either online during ordering or in Details Mode by dragging the family to a folder.

#### What is the process to set a responsible family member?

To set a responsible family member, copy subjects into the family if they are not already present, select the subject to be marked as responsible, and then choose 'Set responsible for family' from the menu.

#### Does assigning a folder to a family affect the sorting if a responsible subject is also set?

No, if a responsible subject is set, the family products will always sort with that subject, regardless of any assigned folder.

## Related

- [Assigning families to a folder](/assigning-families-to-a-folder.md)
- [Using Face Recognition with Families](/using-face-recognition-with-families.md)