From time to time the need may arise to re-download an order that has already been downloaded into the production software. Reasons for doing so may include:
The order needs to be processed in Fulfill instead of NeoPack or vice versa
The order was mistakenly deleted from the production software
Customer or shipping information needs to be changed
Changes need to be made to order notes or prompt fields
To re-download an online order:
Log in to the service panel - https://{yoursitename}/service
Select the Orders object
Find the order
Edit aspects of the order as needed
Change the order's status to 'Mark to Redownload'
Click Update to save the changes
The order will re-download
Figure 1: Marking an order for re-download
Warning!
Re-downloading an order will delete the order that has already been downloaded and remove any of its products already in the print queue. If the order is an Identify order, it will need to be re-identified.
FAQ
What can be modified about an online order?
In the Service panel you can modify Customer and Shipping information, the Delivery Option, Order notes and Prompt field data. These things can also be modified in NeoPack and in tsPortal. The latter also allows for modifying products and packages within an order,
How do I re-download an online order?
To re-download an online order, log in to the service panel, select the Orders object, find the order, edit it as needed, change the order's status to 'Mark to Redownload', and click Update to save the changes.