An Introduction to Fulfill

Fulfill is a utility provided with the Timestone Software Internet Ordering System (IOS) that allows users to download and print online orders.

Key Features:

• Automatic downloading of print-ready orders from IOS.

• Automatic uploading of digital orders with accompanying email

• Option to export order information as a text file

• Ability to print order headers for ease of packaging

Once launched, Fulfill will connect both to the local MySQL server (the ‘timestone’ database) and to the web server (the IOS site).

Upon launching and approximately every 60 seconds thereafter, the application will check the IOS site for new orders, and if any are found, automatically download the orders into the local timestone database. These orders will then display in the Fulfill interface.

TIP

Users can elect to not have Fulfill download new orders. This option is available when launching Fulfill and can be toggled on/off at anytime while the app is running. Furthermore, orders can be manually triggered to download with the refresh button.

Launching Fulfill

Like other Timestone applications, the user will be prompted to provide credentials for both the local MySQL database and the Web Server when launching the application.

These are the same credentials used to connect to other applications, notably tsIOS.

Using Fulfill

Fulfill incorporates the following Modes:

• The Template Designer

• Orders Mode

• Digital Delivery Mode

Template Designer

The template designer in Fulfil is similar to that of the other applications, but is only used to create order headers for use in Fulfill and NeoPack.

Orders Headers and Item Strips

Order headers print at the change of an order and contain information about the order.

Item strips print at the change of a package in an order. They are rarely used.

Orders Mode

The main mode of Fulfill is the Orders Mode, where orders are viewed and printed. The diagram below shows the main Fulfill window with brief explanations of the various sections.

1. View orders for all jobs, specific jobs, or a filtered set of jobs

2. View all unprinted orders, or orders within a certain time frame

3. Find an order by order key, customer key or shoot (access) key

4. Filter by Components

5. Select what product types to view and print

6. View the list of orders, packages, customers, and products

7. Product preview area (prints)

8. Digital product preview area

Digital Delivery Mode

The Digital Delivery Mode displays the digital products in the digital delivery queue. These orders may have been downloaded directly into Fulfill or may have been sent to Fulfill from NeoPack.

Fulfill renders the products, uploads them to the cloud server, and sends an email to the subject or customer as appropriate.

Note the two check options on the left of the screen:

Automatically add to the queue - adds digital orders to the queue

Process Queue -  processes the digital orders in the queue

Warning!

Although it is possible to run multiple instances of Fulfill, only one should be processing the digital queue. this avoids the possibility of the same order being picked up for processing at the same time, potentially causing the customer to receive multiple emails.